Returns & Exchanges
Know More. Boat More. Get More. We understand from time-to-time purchases may need to be exchanged or refunded. Our return policy is intended to ensure your satisfaction for your next project or adventure!
If for any reason you are dissatisfied with a product, return it within 30 days for a no hassle exchange or refund.
Return Requirements:
- Returns refunded to the original form of payment must be accompanied by proof of purchase, in original packaging, and new condition.
- Returns without receipt must be in the original packaging and will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or refunded in the form of an IE Boat Supplies Gift Card.
Special Order Returns:
- Special Order returns are subject to a 20% restocking fee
Returns are not accepted on:
- Customized products: boat covers, cut lengths such as line, wire, or chain
- Gas, electric and trolling motors
- Items that are registered: boats, Starlink, EPIRB, PLBs, Class B AIS, and life rafts
- Appliances, air conditioners, and generators
- Previously installed products
- Used gas cans, macerator pumps, or toilets cannot be returnedfor health and safety reasons
Products covered by the manufacturer's warranty should be returned to the manufacturer for replacement or repair.
Refund Methods
Returns made within 30 days of purchase will be refunded to the original form of payment.
Refunds to debit cards can only be issued cards with the MasterCard or Visa Insignia. For all other debit refunds, a git card will be issued.
Return Policy Abuse
West Marine reserves the right to refuse service to anyone suspected of abusing any IE Boat Supplies policy.